Quick answers about ordering commercial vehicle parts from Rekoparts.
Ordering & pricing
Do I need an account to place an order?
Yes. Register or sign in, add products to your cart and submit the order from checkout. Your order is recorded as pending approval.
Is the displayed price final?
No. Our sales team confirms availability, the product price and any shipping charge after you submit the order. An order is accepted only after that confirmation.
How are VAT, currency and minimum quantities handled?
Amounts use the currency shown next to the price. Checkout does not add a separate VAT line, and Rekoparts has no general minimum order value. Product-specific pack quantities may still apply.
Payment
Which payment methods are available?
Payment is made by bank transfer (havale/EFT). Online card payment is not available.
When will I receive payment details?
The sales team provides bank transfer details after confirming the order. IBAN details are not included in the automatic order email.
Shipping
How much is shipping and how long does delivery take?
The shipping charge is confirmed after the order. Domestic delivery is usually 1–3 business days after dispatch.
Do you ship outside Türkiye?
International shipping is considered on request. Contact us with the destination and part list for confirmation.
Parts
How can I find the right part?
Search by part name, product code or OEM cross-reference, then filter by vehicle brand, manufacturer or category. Always verify the application before ordering.
What do the quality tiers and stock status mean?
Products may be identified as OEM, OEM-equivalent or aftermarket. Stock information is indicative until the sales team confirms the order.
Returns & warranty
Can a consumer return an item?
Consumers generally have a 14-day right of withdrawal from delivery under Law No. 6502 and the Distance Contracts Regulation, subject to legal exceptions and the conditions in our Returns & Exchanges policy.
What if the item is faulty, damaged or incorrect?
Contact us promptly with the order reference, photos and part details. We will review the issue and provide return or replacement instructions.
Account
What can I manage in my account?
You can follow orders and manage delivery addresses. To request account deletion or exercise rights under KVKK No. 6698, contact info@rekoparts.net.