Returns are arranged directly with the Rekoparts team; there is no automated return process in your account.
Right of withdrawal
Consumers generally have 14 days from delivery to notify us that they are exercising the right of withdrawal under Law No. 6502 and the Distance Contracts Regulation. This right is subject to the Regulation’s exceptions.
For an order delivered in multiple lots or pieces, the withdrawal period begins when the last lot or piece is delivered.
Return conditions
- Handle the item only as needed to examine its nature, characteristics and compatibility. Ordinary examination does not by itself remove the right of withdrawal, although avoidable loss in value may be the consumer’s responsibility.
- Include accessories, manuals and other supplied parts.
- Where possible, protect the product and original packaging during return shipping.
- Opening the packaging of an electrical or electronic part does not automatically remove the withdrawal right. An exception applies only if the specific product and circumstances fall within Article 15 of the Distance Contracts Regulation; any applicable exception is identified for the product in the final offer and preliminary information.
How to return an item
- Email info@rekoparts.net within the applicable period with your order reference and the items concerned.
- Return the goods within 14 days of the withdrawal notice. Contact us for the designated carrier and packaging instructions; this contact is not a request for permission to exercise the right.
- Send the complete product to the address given by our team.
For an eligible withdrawal, Rekoparts refunds all collected payments, including the applicable initial delivery charge, without a fee. The 14-day refund period starts when the goods are handed to the carrier identified in the preliminary information; if a different carrier is used, it starts when the goods reach Rekoparts. If withdrawal occurs before delivery, the period starts when the notice reaches Rekoparts.
The return carrier is identified in the preliminary information. If that carrier has no local branch where the consumer is located, Rekoparts arranges collection of the return at no charge.
Faulty or incorrect items
If an item is faulty, damaged or different from your order, contact us promptly with photos and product details. Consumers retain the statutory remedies under Article 11 of Law No. 6502, including repair, replacement, a price reduction or withdrawal where the legal conditions apply. Costs arising from exercising those rights are borne by the party responsible under the law.
Business purchases
The statutory consumer right of withdrawal does not apply in the same way to purchases made for commercial or professional purposes, including company-invoiced purchases where that commercial purpose applies. Returns for business buyers are handled under the agreed commercial terms, without limiting mandatory rights relating to defective goods.